DELIVERY POLICY


Local

  • Cash On Delivery is accepted ISLAND WIDE.
  • VISA, MasterCard, American Express, Bank Transfer options are available for all customers within Sri Lanka.
  • Order dispatch takes place only during working days (Monday-Friday) excluding Poya days and other Public holidays.
  • Pick up option is not available as Cherie Lueur is an online store that is purely operated online.
  • Cash on delivery orders will take maximum of 5-7 Business working days from the date of order placement.
  • Pre-paid orders will only be dispatched once we have received a proof of payment.
  • Once the order has been accepted by the recipient or a representative, it will be deemed as delivered. Cherie Lueur shall not be held responsible for any lost goods after acceptance of the goods by the recipient.
  • Delivery Failure – Please note that we only deliver to one delivery address per order. If an incorrect or non-existent delivery address is given, an extra rerouting delivery charge will have to be borne by the customer.

 

International

  • All orders are shipped out from Sri Lanka.
  • All prices are in US Dollars
  • All charges are based on weight, which includes the weight of the packaging.
  • Working days refer to Mondays to Fridays, not including Saturdays, Sundays, other public holidays in Sri Lanka.
  • VISA, MasterCard, American Express options are available for all customers worldwide.
  • Overseas orders will only be dispatched once the seller has received a proof of payment.
  • All orders will be shipped via DHL courier services.
  • A tracking number will be sent to the customer once the order has been shipped out.
  • Expected delivery date may vary from 2-4 weeks, but may delay further under the following circumstances; custom clearance delay, public holidays, bad weather conditions & etc.
  • Delivery Failure – Please note that we only deliver to one delivery address per order. If an incorrect or non-existent delivery address is given, an extra rerouting delivery charge will have to be borne by the customer.
  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s custom office to determine what these additional costs will be prior to buying.